Your statutory rights are not affected by our Returns Policy.
To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
In the unlikely event of you requiring a refund, in exceptional circumstances we will offer a 10 day refund policy, exceptions shown below.
Damages and issues
Please ask the recipient of your gift to inspect your order upon reception and contact us immediately if any of the items are damaged or if you receive the wrong item, so that we can evaluate the issue promptly, and send out a replacement item. We will ask for photographic evidence of any damage to enable us to correct any packaging issues, and if applicable, to enable us to claim compensation from the delivery company.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as sweets, chocolates, biscuits), custom products (such as special orders, eg Valentines mugs/boxes or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted orders or gift cards.
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, and we are unable to provide a replacement Item, you’ll be refunded for the individual item on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.